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Eggbox enhances operational efficiency with Axis smart store management system
Axis network camera and audio solution helps toast and coffee franchise store improve store management and customer service
“We’ve been very satisfied not only with the excellent video and audio quality of Axis products but also in terms of restaurant management. In particular, we were able to significantly increase the quality of our overall customer service thanks to the combination of the cameras and speakers’ intelligent features that can instantly recognize and respond to incoming customers. Of course, it’s helped boost our sales as well.” Kyeong-a Hwang, Owner of Dongcheon Eggbox franchise.
Eggbox is a premium toast sandwich franchise. Dongcheon Eggbox franchise wanted to install a new security camera and audio system for efficient store management in time for the August grand opening. The goal was to be able to remotely check the status of the store at any time and from anywhere using mobile devices and create a welcoming atmosphere via a high-quality PA system and in-store music. What’s more, the system had to be reliable, easy to manage, and be of a compact and stylish design that matches the bright and warm store atmosphere.
Initially, Dongcheon Eggbox explored the idea of installing inexpensive network cameras and generic analog speakers typically used in most franchise stores but decided on the Axis network camera and audio system optimized for the needs of small retail stores through consultation with Axis partner SungjinSS. Eggbox comprehensively evaluated the video and audio quality and product design, as well as deployment and maintenance costs and manageability. They also considered the benefit of having products supplied by a single vendor for perfect compatibility and convenient after-sales technical support.
The Axis network camera and audio system was deployed at Dongcheon Eggbox, allowing the manager to easily check surveillance camera feeds and control the speaker volume and PA content through an intuitive management interface provided via a mobile app. After having verified the system’s excellent features and effectiveness, other Eggbox franchisees have started deploying the system in their own store, and the corporate office is currently considering deployment in new locations after recognizing that the Axis’ product designs complement their brand identity and that a solution combining cameras and speakers enhances their operational efficiency and customer service.