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Transmission of customer satisfaction
EDP stands out in the Brazilian electricity sector by combining cameras, radars, speakers, and video intercoms, in a project that has improved its operations
“It is essential that the security system equipment undergoes proof of concept in order to assess its operation in practice.” Erika Zanette, Security Manager at EDP Brasil.
EDP Energias de Portugal is an energy-sector multinational with a presence in 19 countries. It has more than 20 years of experience in Brazil and is one of the largest private companies in the country’s electricity sector. It transmits, sells, and distributes power to approximately 3.4 million customers in the states of São Paulo and Espírito Santo. It has dozens of substations, service units, and offices. One of the main challenges at the substations was break-ins and cable theft. This is a potentially fatal risk for the criminals and can cause power outages to customers, as well as a drop in EDP’s evaluations from the regulatory agency and damage to the company’s image.
EDP’s own technical team developed a project to prevent break-ins and thefts using cutting-edge technology. The solution includes Axis cameras, audio systems, access control and radar, as well as Digifort’s VMS. EDP used the services of two integrators: M3 Tecnologia in São Paulo and SS Brasil in Espírito Santo. The substations combined AXIS Q6074-E PTZ cameras with AXIS P1435-LE and AXIS M3115-LVE fixed cameras. The cameras are linked to AXIS D2050-VE Network Radar Detector to detect intruders and with AXIS C1310-E Network Horn Speakers to broadcast deterrence messages. In other locations, access is controlled using AXIS A8105-E and AXIS A8004-VE Network Video Door Stations, which are connected to AXIS A1601 Network Door Controllers.
The system allowed EDP Brasil to reduce substation break-ins by 95%, and to save lives by preventing fatal accidents. Video intercoms have reduced the number of employees needed. More recently, EDP was honored as the most innovative company in Brazil in the Electricity category. Thanks to improvements in the continuity of services, EDP Espírito Santo won the 21st Modern Consumer Award for Excellence in Customer Service in the Electricity segment.