How The Grape Group reduced employee & customer theft, and improved customer care
"xis Communications' surveillance solution and Uecomm’s high-speed broadband connection combined has provento be a powerful security tool for us. This has been one of the most valuable investments we've made in the businessto date."-Ivan Brebner, IT Manager, The Grape Group
The Grape Group, Queensland’s number one wine and liquor retailer, was experiencing an increasing need to intensify its security surveillance system to reduce costs incurred from external and internal theft. The company was looking for a surveillance solution that gave them new levels of control and flexibility for their store security, while still allowing them to focus on doing what they do best - providing specialist beverage and wine advice to their customers. The Grape chose to implement an IP-based security system over its existing Uecomm Ethernet VLAN. Almost 80 AXIS 2120 Network Cameras were installed across the 30 store locations, streaming real-time video surveillance across the Uecomm network to The Grape Group head office in Fortitude Valley, where all locations could be monitored centrally. In addition, Axis provided a secure Web interface for the company to log onto the network with protected user IDs and passwords. Since The Grape installed the system, there's been a reduction in lost stock and the company has recorded annual savings of over $250,000. The digital surveillance system has also increased The Grape's inventory management effectiveness by matching video footage at the time of sale, with their point of sale journals. Hence with surveillance matters taken care of, staff have been able to better serve the needs of the customers.