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Jersey Mike’s secures 600 franchise-owned shops with a hosted video solution
National sub shop chain uses hosted video to protect store assets and streamline restaurant operations
“When you have video surveillance in the shop, security is a given. But the hosted video solution gives me real-time visual feedback about store operations to improve our efficiency and service quality.“ Chris Johnson, owner of two Jersey Mike’s locations in Irmo, South Carolina.
Jersey Mike’s Subs, a national chain with more than 600 franchise-owned locations, prides itself on freshly sliced, authentic Northeast-style sub sandwiches made-to-order just like they were in the original 1956 shop. Chris Johnson opened two Jersey Mike’s franchise locations in Irmo, South Carolina, as a second business endeavor and was committed to delivering on the Jersey Mike’s quality promise. He needed a surveillance system to secure his stores as well as provide live and recorded video to accommodate his busy travel schedule.
Johnson consulted with Axis partner A3 Communications, a Columbia, S.C.-based provider of professional IT services and support, to design a video surveillance solution. A3 took Johnson’s vision for a surveillance system to a new level by recommending a hosted video solution that not only secured both restaurants but also helped him improve efficiency and service quality. A3 installed affordable AXIS M1054 Network Cameras in each location that stream to a Secure-i hosted video platform. Onsite network attached storage (NAS) devices were implemented to record redundant, forensic-quality video in HDTV resolution.
With pre-provisioned Axis cameras configured to link to the Secure-i hosted platform as soon as they are connected to the Internet, A3 Communications created a customized Jersey Mike’s set-up that can be installed and up-and-running in any location in less than two hours. Johnson loves the easy remote accessibility of the system to monitor multi-shop operations from his iPhone and iPad while on the road. He frequently uses the video and audio as a valuable training tool for better customer service, proper sandwich-making protocol and efficiency, and safety tips for using the razor-sharp deli slicer. He also utilizes the motion and audio detection features of the Axis IP cameras to keep an eye and ear on his restaurants after hours.