Axis camera network helps in car washes throughout the Czech Republic

Automyčka Express uses over 100 Axis cameras to monitor customer traffic

“The mere presence of cameras on our premises is a good tool to help us maintain a high standard of service and keep it profitable.” Richard Kettner, CEO, Automyčka Express.

Mission

Automyčka Express operates a network of car care centers throughout the Czech Republic. In an effort to ensure the highest level of service, the company decided to invest in a digital camera system. The purpose of this was to improve the resolution process concerning customer and insurance claims. This video surveillance system was also to check whether the staff at each facility were washing vehicles for the prescribed amount of time and whether they were only serving those customers registered in the internal database.

Solution

Due to the multitude of uses of the whole system, the integrator, NetRex, created a comprehensive solution using various types of Axis cameras, camera software applications (ACAP) and external detectors. Selected cameras installed in car washes communicate with the order management system and, thanks to the ACAP application, can recognize license plates of the vehicles under operation. Cameras located in offices on the premises are equipped with motion detectors and check contact with cash drawers. In total, NetRex has installed over 100 Axis devices with a minimum resolution of 1080p on the customer’s premises.

Result

The surveillance system fulfilled its intended goal and proved successful in quickly resolving incidents in the car wash and customer claims. Furthermore, it also brought many other benefits. Car-to-car pairing with cars registered in the custom database significantly eliminates the possibility of circumventing the system through the use of unfair practices by some employees in the past. The cameras installed in the office have several advantages thanks to the additional sensors, from access to records during cash handling to alerts on unauthorized movement of persons.

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Commercial