Product support for
Canon VB-R13VE (H2)

Canon VB-R12ve from front
Technical support

Product support information

We do not have a direct replacement for this product, please reach out to your local contact for more info/alternative products.
Hardware support and RMA service offered until 2026-09-30. After this date, see the product documentation and support pages for self-help resources. For information about the support policy after discontinuation date, go to General support policy after discontinuation date.
note
Products shipped from Axis to the original purchaser after the product discontinuation date may come with a limited hardware warranty. See Axis 5-year limited hardware policy to stay updated on warranty coverage when you buy products after their final order date.

Documentation

  • Datasheet

    • Canon R13VE/R12VE (H2) PTZ Network Camera
       (pdf) 320.36 KB
      Download

  • Declaration and statement

    • Product discontinuation statement - Canon cameras and accessories
       (pdf) 166.25 KB
      Download

Technical specifications

For technical specifications please download the datasheet below.
Datasheet (pdf)

Warranty

Axis 5-year warranty

5-year warranty for peace of mind

Our new 5-year warranty delivers years of trouble-free ownership, and control over your costs. And, there are no surprises hidden in the fine print – what we promise is exactly what you get. Read more about axis warranties

Additional resources

Find Canon software, manuals and firmware.
Software

SOFTWARE

Go to canon's support
Manuals

MANUALS

Go to canon's support
Firmware

FIRMWARE

Go to canon's support
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