The Co-operative Food works with Axis and Kings Security to protect its people and property

Embracing the power of networked video surveillance to improve the welfare of colleagues and customers

“We chose Axis because its product range and camera quality meant we could use a minimum number of suppliers and maintain the same blueprint system across the entire estate.” Graham Watt, loss prevention manager at The Co-operative Food.


The welfare of customers and colleagues is taken extremely seriously at The Co-operative Food. In order to enhance the safety and security of its stores, the retailer undertook a review of its incumbent analogue surveillance systems with the aim of improving colleague safety, incident detection, response times and conviction rates through the adoption of IP video technology.


Installer and Axis partner, Kings Security, developed an interactive security solution that utilised Axis networked video cameras to measurably increase the personal wellbeing of Co-operative colleagues, and improve loss prevention across the supermarket estate. The final installation incorporated Axis’ compact fixed dome cameras and high performance video encoders, controlled by a Milestone Professional operating system, sitting on a Razberi server. Live surveillance footage from each store is streamed to a central control room and monitored by a dedicated operator at Kings Security. Staff can directly communicate with the control room via an incident button and operators can both listen to and broadcast messages in-store.


The Co-operative Food reported an average 50% reduction in reported instances of crime and a significant reduction in unrecorded loss from theft of attractive commodities in stores where Axis cameras had been installed. Following a staff engagement survey, an average 34% increase in ‘perception of safety in the workplace’ was reported, as measured against the previous year. Feedback from local law enforcement has also been positive, with system footage routinely used to support prosecutions.

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