Product support for
AXIS Q1910-E Thermal Network Camera

IP Camera AXIS Q1910-E has multiple H.264 streams with individual palettes and thermal imaging for IP-Surveillance.
Technical support

Product end of support

We have replaced this product with: AXIS Q1941-E PT Mount , AXIS Q1971-E
For specifications of recommended replacement product, see the datasheet.
Hardware support and RMA service expired on 2020-11-01. For information about the support policy after discontinuation date, go to General support policy after discontinuation date. AXIS OS support expired on 2020-11-01. For information about AXIS OS support, go to AXIS OS Portal.
After this date, see the product documentation and support pages for self-help resources. When the AXIS OS support period has expired no further updates will be released. Software for all devices can be found on the device software download page.
note
Please note that for products that no longer receive updates, i.e. the AXIS OS support date is passed, the software is no longer supported and may have known bugs and security vulnerabilities.

Device software

AXIS OS support has expired.

AXIS Q1910

Documentation

  • Datasheet

    • AXIS Q1910/-E Thermal Network Cameras
       (pdf) 815.42 KB
      Download

  • Manuals

    • AXIS Q19 Thermal Camera Series - Installation Guide
       (pdf) 4.71 MB
      Download
    • AXIS Q19 Thermal Camera Series - User Manual
       (pdf) 3.24 MB
      Download
    • Cable gland - Errata
       (pdf) 285.25 KB
      Download
    • Conversion kit for AXIS Q1910/-E - Installation Guide
       (pdf) 1.17 MB
      Download

  • Declaration and statement

    • AXIS Q1910 Thermal Network Camera - MTBF statement
       (pdf) 21.54 KB
      (Requires partner access) Download Download Download
    • EOL Statement for AXIS Q1910/-E Thermal Network Cameras
       (pdf) 34.12 KB
      Download

Technical specifications

Datasheet (pdf)
Variants: AXIS Q1910-E 13 mm
Camera
Image sensor -
Thermal sensitivity (NETD) <100 mK
Thermal sensor resolution 160x128
Video
Max video resolution 720x576
Max frames per second 8.3
Electronic image stabilization –
Thermal palettes Yes
Lens
Focal length 13 mm
Horizontal field of view 17.0 °
Vertical field of view 14.0 °
Compression
Zipstream –
H.264 Baseline
Audio
Audio Support Yes
System Integration
Audio detection Yes
Active tampering Yes
Alarm inputs/outputs 2/2
Serial connectors Yes
Video motion detection Yes
Network
PoE Class 3
Security
Signed OS –
General
Local storage (memory card slot) Yes
Operating temperature -40 to 50 °C
Outdoor Ready Yes
IP rating IP66

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