Focus on achieving an accurate customer count

Construction supply and home improvement store chain, Sodimac, opens first store in Uruguay capable of tracking customer flow in real-time

“This technology has allowed us achieve two important goals for the company: to detect any theft or unusual incidents that may take place on the premises; and to collect valuable information that allows us to keep improving our bottom line.” Juan Manuel Riavec, Assistant Safety Manager of Sodimac.


Sodimac is owned by the Chilean firm Grupo Falabella, with over 130 stores throughout South America that sell products for commercial and home construction and renovation. Its brand new store on Avenida Giannattasio, in Barra de Carrasco, Uruguay, covers an area of 12,000 square meters. It is the first phase of an ambitious effort to further expand within the country.


Based on the excellent results Sodimac had achieved implementing IP cameras at their store location in La Plata, Argentina, the company again called upon cutting-edge technology by Axis Communications to provide monitoring of the interior, exterior and parking lot areas at the new location. A total of 92 network cameras were installed on a project under the supervision of tech integrator Exanet, an Axis partner, in collaboration with Anixter Uruguay. The chosen software setup consisted of video management software from Milestone Systems coupled with Agent Vi video analytics.


The monitoring system provides control over access points and customer flow throughout the store, safeguarding all merchandise. As a result of being able to capture high-resolution video with incorporated real-time analytics, supervisors can respond proactively before an incident occurs and also obtain relevant data in order to improve various aspects of the business.

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