Product support information
For specifications of recommended replacement product, see the datasheet.Hardware support and RMA service offered until 2030-05-08. For information about the support policy after discontinuation date, go to General support policy after discontinuation date. Software support until 2029-05-08. After this date, see the product documentation and support pages for self-help resources.
                                              
                      
                        note
                      
                    
                    
                                                                  
                        Products shipped from Axis to the original purchaser after the product discontinuation date may come with a limited hardware warranty. See  
                        Axis 5-year limited hardware policy
                         to stay updated on warranty coverage when you buy products after their final order date.
                      
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                    note
                    
            
      
                  
                                                  AXIS Player for Soundtrack Business is an application which gives you access to Soundtrack Your Brand platform.
Support and documentation can be found here.
With our ACAP for Syn-Apps Revolution Notification Platform you can easily use Axis audio devices with Syn-Apps mass notification system.
Device software
            
                              Software support until 2029-05-08.
                          
          
                    AXIS C1004-E
- 
  Version 10.12.300.1 - LTS 2022
- 
  Version 9.80.119.1 - LTS 2020
Older versions
for AXIS C1004-E Network Cabinet Speakernote
We don't support these versions anymore. They may have known bugs and security vulnerabilities that we have corrected in later versions. We recommend that you use the supported device software.
AXIS C1004-E
- Version 10.12.289.1 - LTS 2022 Integrity checksum: SHA256: 1445af3ef7a82a57b0c44758b3cb0841f92759699d72d18c227fb0e68f6ff8fd
- Version 10.12.280.1 - LTS 2022 Integrity checksum: SHA256: a75339406f492d62d6c0ae98ba15df13de4b29bd3a5fa48b650059b37d488598
- Version 10.12.272.1 - LTS 2022 Integrity checksum: SHA256: 8564a58d1ec642538cc9a0ee449e15de023dfb3958c020efd2345c5cb0c4d7fe
- Version 10.12.265.1 - LTS 2022 Integrity checksum: SHA256: b828bb0bbaa8607e5a2c26800608716a0fe8a77660511b3b92955fc5ad4c2b80
- Version 10.12.257.1 - LTS 2022 Integrity checksum: SHA256: 4b6d7ca1ef4454d833d1186c13dfad06652c7c8542ca0fa5d77bf40004e31466
- Version 10.12.240.1 - LTS 2022 Integrity checksum: SHA256: 07314cb5f543c5ba2f95becb204ac862fafe9ac18eadce6c70f0a0c58ee386c8
- Version 10.12.236.1 - LTS 2022 Integrity checksum: SHA256: ccf362548c125a2626d3d119535877ec3266a83f8bc9436a771bbc8ccf8dd5a5
- Version 10.12.228.1 - LTS 2022 Integrity checksum: SHA256: 52a5f677cb8f9531de0e7ff8a81a1e9dad59af0657038f4f7693f41df99ac2a1
- Version 10.12.221.1 - LTS 2022 Integrity checksum: SHA256: 38356a7a6ea7cbcf851b83731c922e7314b013c4ae98c3b0545719f1b36fcd9e
- Version 10.12.213.1 - LTS 2022 Integrity checksum: SHA256: 04fbbdd810a8d82744a337e75b10d4eb185765ffd100317d6153909a620ad85f
- Version 10.12.208.1 - LTS 2022 Integrity checksum: SHA256: d378c0ca41d7e84a8c134adbb768f089c38acead8e4339ec064e3265fab732b3
- Version 10.12.183.1 - LTS 2022 Integrity checksum: SHA256: 266c5930bb9d93117c9eac6450a397625202b5c22f7d14f249838912bb7a6263
- Version 10.12.150.1 - LTS 2022 Integrity checksum: SHA256: b7ea4d8c1f3532730f45e3dde99348d85ca367aae133136a359974bbcf04cbc1
- Version 10.12.138.2 - LTS 2022 Integrity checksum: SHA256: 3ff093b1fde4fe61963ea7bd88edab717b33e87c2cbb343d90337277a89bd04b
- Version 10.12.119.1 - LTS 2022 Integrity checksum: SHA256: fc72ea5181b9a16a5604066a7e7a92d69b9036691266994cad8d4aded0ec694e
- Version 10.12.76.1 - LTS 2022 Integrity checksum: SHA256: 405414058e067af14cfa325f8d8a1de58d32505abe20f16bae230e1b657c497a
- Version 10.12.66.1 - LTS 2022 Integrity checksum: SHA256: 76ed781cdeb07d70bb26db5f4eb28000db57c28095211c923cac8179f2f79b43
- Version 10.10.73.3 Integrity checksum: SHA256: 7967f4267030039afefc79ac2f31e10ca108a16f7c21f0bdb8fd805309d2d9f8
- Version 10.10.73.2 Integrity checksum: SHA256: 0d3399dedef91be76a09701720febbc1da35c06def579bf9ed5bd7da961c8e04
- Version 10.10.70.1 Integrity checksum: SHA256: bc965a971d80412a7bbd70e7f01b204c83176b28c589d34ee76aa4e92a3105a6
- Version 10.8.1.1 Integrity checksum: SHA256: 9419bbdd2e22301baa193fd387474465d9493eae9030977039dadfa295049dfb
- Version 10.6.9.1 Integrity checksum: SHA256: aa464ef083839445c3421d157d5b6d04b8fb4163f64d8cf6ae381e2faf9ee95b
- Version 10.6.0.1 Integrity checksum: SHA256: 175731a790c7a1100a476f672d4afc93417f8d5cdfde443f343ff1e1d6a4939f
- Version 10.4.5.1 Integrity checksum: SHA256: c92b556ae7acb469443307154ab3706e1d18d04793ebaffde0b856bf37cb10af
- Version 10.4.0.1 Integrity checksum: SHA256: 17cf80e9fcccb4453dc1f1bb5c4a8f937b78325f271aa084c5ffd9caf22b5706
- Version 10.0.2.4 Integrity checksum: SHA256: 451b48fdd695376e123fb473795a59901e75d0465785c6c0c5bf1e8b7da3de1f
- Version 10.0.2.2 Integrity checksum: SHA256: e628fcbe77bbe557b10709497095970e6e1bf567eaa1f65e60a81f4696dba2fc
- Version 10.0.2.1 Integrity checksum: SHA256: 9da70ed044796e8fca69aefc9b0abe078638052e4022360f352fae9105dd3f7a
- Version 9.80.105.1 - LTS 2020 Integrity checksum: SHA256: 6fbbfcc4582ff7b516def3078cb273c1b550dbf050a9cc2daebda113766583a3
- Version 9.80.99.1 - LTS 2020 Integrity checksum: SHA256: 6ae495bd678966310aaec45b5a6404607643c430201ee5108443e1140bd5f5b2
- Version 9.80.85.1 - LTS 2020 Integrity checksum: SHA256: c67fea24c5ed08c482b4658135b89214d84f7c7033cd7d43d01167368f7c5005
- Version 9.80.78.1 - LTS 2020 Integrity checksum: SHA256: 7765a462eb1b3dd4048eabaa29624ddcbb54a1cd2764bfd650d635d115e9231f
- Version 9.80.72.1 - LTS 2020 Integrity checksum: SHA256: 07b2ffbc7fefa4e434629535da9cb8be9e68d3a745f9d5b120d169aa48524021
- Version 9.80.66.1 - LTS 2020 Integrity checksum: SHA256: ad5391d2b77abe83912e64be4597ae82e99c8637fd562257874f7895668c05ac
- Version 9.80.55.1 - LTS 2020 Integrity checksum: SHA256: 1a5e8769731c78231d8cb887041d52a980e06acc018dd96d1372181426728101
- Version 9.80.49.1 - LTS 2020 Integrity checksum: SHA256: 817dd17d1c9364f61bfb92fe73d5a15e33918e6e35ca940db606917ed297eb5f
- Version 9.80.47.1 - LTS 2020 Integrity checksum: SHA256: 2a090e9bff9d7d6967cc127b94cc0a65653343987c46722b9d0c35e7bbb0afd0
- Version 9.80.22.1 - LTS 2020 Integrity checksum: SHA256: 1bb0edafdaf3b330a47e4bc58a4c9c47ba320a9acd869dab75a65d3c5f4d6352
- Version 9.80.3.13.1 - AXIS OS LTS 2020 Integrity checksum: SHA256: 28edab6a51f86f772f0f912d1fe54d8ffffcf752e06dad3dd649e792e90e360b
- Version 9.80.3.8.1 - AXIS OS LTS 2020 Integrity checksum: SHA256: e7f65f0e7da7a43a7fff17474b46012c95c63b6d2414cb3f74142cccf1efebb6
- Version 1.97.1 Integrity checksum: SHA256: 283844fea25c74e441746cb72f19979a08e04997cb94f5997497989fe8d3e2ad
- Version 1.94.2 Integrity checksum: SHA256: 08362a25a6d4769e995273c17d89b2445e596697e9f05a346c6dd52783c4abd1
- Version 1.94.1 Integrity checksum: SHA256: ce1515380138c8f84c398ad9b055674395d34445d7f3688e28c05e85fb5360ab
- Version 1.94.1.1 Integrity checksum: SHA256: c7a9fb89903fbb5ced4d87ad0d055ed070f393620009bccabc66544a85a116e4
- Version 1.85.060 Integrity checksum: SHA256: b26d71b411af564ce8f6a3008a7af8bf1e8997b177b4928b9d39b72a4f841452
- Version 1.65.032 Integrity checksum: SHA256: e780e5f96051316709c8f4f927046cf75d346a9890368883ff874531a84b0fce
- Version 1.30.0 Integrity checksum: SHA256: 1da79b95ef4b08dc11ee0a2d7a677140e0128bdc59cc433bbe4dfe1a256815f5
Documentation
- 
            Architect and engineering specification
 - 
    AXIS C1004-E Network Cabinet Speaker - A&E Spec (CSI format)(docx) 36.35 KB
- 
    AXIS C1004-E Network Cabinet Speaker - A&E Spec (Lite version)(rtf) 37.3 KB
 
- 
    
- 
            Datasheet
 - 
    AXIS C1004-E Network Cabinet Speaker(pdf) 811.19 KB
 
- 
    
- 
            Manuals
 - 
    AXIS C1004-E - Installation Guide(pdf) 4.55 MB
- 
    How to - AXIS Network Audio and AXIS Camera Station(pdf) 616.24 KB
- 
    Speaker coverage calculation(pdf) 69.83 KB
 
- 
    
- 
            Dimensions
 - 
    AXIS C1004-E Cabinet Speaker - CAD drawings (DWG)(dwg) 558.79 KB
- 
    AXIS C1004-E Network Cabinet Speaker(pdf) 138.82 KB
- 
    AXIS C1004-E Network Cabinet Speaker(stp) 5.06 MB
 
- 
    
- 
            Brochures
 - 
    Audio made smart and easy(pdf) 684.16 KB
- 
    eBrochure - Audio for smart cities(pdf) 23.16 MB
 
- 
    
- 
            Declaration and statement
 - 
    AXIS C1004-E Black - Declaration of Conformity(pdf) 49.41 KB
- 
    AXIS C1004-E Black Network Cabinet Speaker - Declaration of Conformity(pdf) 44.66 KB
- 
    AXIS C1004-E Black Network Cabinet Speaker - UK Declaration of Conformity(pdf) 31.26 KB
- 
    AXIS C1004-E White - Declaration of Conformity(pdf) 49.88 KB
- 
    AXIS C1004-E White Network Cabinet Speaker - Declaration of Conformity(pdf) 42.99 KB
- 
    AXIS C1004-E White Network Cabinet Speaker - UK Declaration of Conformity(pdf) 31.58 KB
- 
    AXIS C1004-E/C2005 Network Speaker - MTBF statement(pdf) 38.73 KB
- 
    Product Discontinuation Statement C1004-E Network Cabinet Speaker(pdf) 147.45 KB
 
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Technical specifications
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- 
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- 
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                Tools & extras
 
   
   
   
   
   
  