Retail crime is on the rise. In the UK alone, the loss to retailers from theft totaled £953 million in the last year. This confirms a long-rising trend, as losses have nearly doubled in the region since 2016-17. This trend is reflected elsewhere, in Australia and New Zealand, for example, retail theft has amounted to … Continued
What is the best way to stand out in a highly regulated market where largely the same product offerings are available to every consumer? And most important, how do you maintain customer loyalty in such a commoditized market? This is the challenge for the world’s retail banks. Many would argue that exceptional customer service is … Continued
The retail industry has faced several changes over the past few years, including increased online trade, digitalization within stores, changes to the workforce and even shoppers’ preferences. These changes have led to further innovation in physical retail stores and even accelerated some existing developments. One such advanced technology that is gaining a lot attention in … Continued
Data is increasingly at the heart of every business. The ability to collect, analyze and derive actionable insights from multiple sources of data can have a direct impact on the bottom line. This is most evident when we consider the shopping experience and putting those insights into practice can be the difference between winning a … Continued
While the foundation of autonomous retail has been built up over the past few years, it is only now that retailers are beginning to fully experiment with the technology. Indeed, a small number of businesses have already forged ahead, including Amazon with the expansion of its Amazon Go chain and related app now seeing a … Continued
The retail landscape is constantly shifting, and so as a retailer, you are likely looking to optimize your offering to both fit the changing needs of the market and increase efficiencies in your own operations. With customer demand for a seamless, omnichannel shopping experience and digital convenience, technology is increasingly being used to enhance in-store … Continued
