Retail crime is on the rise. In the UK alone, the loss to retailers from theft totaled £953 million in the last year. This confirms a long-rising trend, as losses have nearly doubled in the region since 2016-17. This trend is reflected elsewhere, in Australia and New Zealand, for example, retail theft has amounted to … Continued
Data is increasingly at the heart of every business. The ability to collect, analyze and derive actionable insights from multiple sources of data can have a direct impact on the bottom line. This is most evident when we consider the shopping experience and putting those insights into practice can be the difference between winning a … Continued
From network video to audio solutions, the use of surveillance technology can help retailers optimize their business and in doing so unlock its full potential. Network video solutions enable you to collect and more accurately reflect customer behavioural data (e.g., knowing the number of people who enter the store, and how they navigate the shop … Continued
While the foundation of autonomous retail has been built up over the past few years, it is only now that retailers are beginning to fully experiment with the technology. Indeed, a small number of businesses have already forged ahead, including Amazon with the expansion of its Amazon Go chain and related app now seeing a … Continued
Ecommerce and online shopping have become the bedrocks of the retail industry and we’re now in the middle of a third retail shift, characterized by automation, social engagement and hyper personalization. According to a new report titled ‘Radical retail 2030’, shoppers and communities are increasingly becoming co-creators, and the physical world is merging with the … Continued
Faced with a challenging retail landscape, providing a superior customer experience is key to attracting shoppers. I’ve seen that retailers can directly influence this by changing different aspects of the store environment, such as the display areas, layouts and adding services. Although often overlooked, audio plays a critical role here; not only in creating the … Continued
