Mobile devices are everywhere. According to numerous sources, the number of mobile phone users alone is expected to reach over 4.7 billion in 2017. And around two out of every three business people today are using mobile devices like smartphones for an ever more diverse set of applications. What’s next? One expected trend is to […]
They say that there are two types of people in this world, those who think there are two types of people, and those who don’t. When it comes to cybersecurity there used to be two types of people: those focused on creating a closed system that can never be breached, and those who recognized that […]
FAQ pages, online instructional guides, phone support, videos, live chat and call support. What kind of technical support do your partners offer? If they provide some (or even all) of these choices, they’re on the right track to offering well-rounded technical service. However, many are likely not at that point just yet. These support tools […]
There is a great competitive force at work against high street retailers, one that continues to tempt customers into spending their hard-earned cash elsewhere. This is of course online shopping, with online sales rising 17 per cent following a decline in high street footfall in 2016[1]. The proliferation of smart devices has further fuelled the […]
Flexible workspaces – where individuals and businesses can base themselves over short-, medium- and long-terms – have become a feature of every city around the world. Complete with all the services and resources to service organizations of almost any size, they give a cost-effective option for setting up in a new location, and growing a […]
Nobody enjoys a queue. At best, we regard them as a necessary evil. At worst, they can be the difference between a sale and an abandoned shopping basket (with customer dissatisfaction guaranteed). In addition to my obvious professional interest, studying how retailers manage the queues in their stores has become something of a personal obsession! […]
A week or so ago, I was lucky enough to attend the UITP Global Public Transport Summit in the beautiful city of Montréal. The focus of this year’s summit was every aspect of the future of urban mobility, from autonomous vehicles to renewable energy; from the use of big data to transforming the business model […]
