Have you ever thought of sending QR codes to manage the visitors and suppliers permitted to access your facility? If not, there are many good reasons to consider using QR codes as virtual credentials instead of traditional plastic cards. Cost-effective and sustainable There are a range of QR code-based access control solutions from Axis to […]
Workplace violence is declining nationally, so why is it increasing in healthcare facilities? Each year, there are fewer and fewer reported nonfatal workplace incidents and homicides, according to a report published by the Bureau of Justice Statistics. However, Advisory Board reported that 75 percent of all workplace assaults happen in healthcare facilities. The Occupational Safety […]
Traditional video surveillance is an extremely useful investigative tool – after an incident has occurred. Unfortunately, by then, school property may have already been damaged, valuable supplies and equipment gone missing, or a student or teacher victimized. Today’s video technology – when integrated with video analytics, audio, and access control -better prepares schools to mitigate […]
You shouldn’t dread calling technical support. It should be a pleasant experience that’s relatively fast and painless. Unfortunately, that’s not always the case for many professionals. Here, I’ll look closely at a few telling statistics that show how and why people want to work with companies that provide world-class service. Furthermore, I’ll evaluate why taking […]
Internet of Things (IoT) infrastructures and applications are one of the main priorities of investment for Smart Cities. Local governments are willing to embrace digital transformation to interconnect public and private services to increase innovation and efficiency, enhance safety and security, improve the quality of life, provide credible measures to major city problems and boost […]
At one time, it wasn’t unusual for companies to place more value on meeting customer service metrics—such as time on call, first call resolution, adherence to schedule, abandon rates and average speed of answer—than the type of experience customers had when speaking with support specialists. However, those days are quickly vanishing if they haven’t already. […]
In May 2015 around 5 p.m., surveillance cameras at Mineta San Jose International Airport in San Jose, California spotted a 20-year-old person entering a restricted area, reported The Mercury News. When airport security personnel approached her, she not only resisted arrest, they found she also wasn’t carrying identification. At the time, it was the airport’s […]
