Retail safety & security: Using surveillance beyond loss prevention and customer service

    We’ve spoken about how surveillance can be used for loss prevention, customer experience and operational efficiency in retail, but have you considered how it can be applied to safety and security in the new retail environment? The face of bricks and mortar retail is changing. There are now less people on the ground and more […]

      Smart technologies to help banks improve customer experience

      FinTech adoption is not showing any signs of slowing down – it continues to disrupt the global financial services industry and its effect on the banking industry is highly significant. Banks are seeing the opportunities new innovations present and are focusing on how they can be harnessed to improve areas such as personal advisory services […]

        4 signs you’re partnering with the right company

        Are you fully engaged with your customers? According to Gallup, which has conducted thousands of interviews over the years with B2B companies, only 13 percent of customers are fully engaged in their business relationships. This is a revealing and somewhat alarming statistic considering engagement level is a true indicator of how well companies work together. […]

          Changing our shopping habits with network video

          In the digital age shopping habits are more influenced by the retail experience than ever before. If brick and mortar retailers want to be successful, their stores will have to become more engaging and digitally enabled. Technology is not only changing the way people shop, it’s also changing the way retailers run their businesses. This […]

            Optimizing the in-store experience for the connected customer

            Data. Increasingly at the heart of every business, the ability to collect, analyze and derive actionable insights from multiple sources of data in real-time can be the difference between winning a customer or seeing them captured by the competition. For retailers, providing an exemplary customer experience both online and offline is critical in attracting new […]