Millennials and Generation Z are now among the most affluent luxury brand consumers and their digital-led-approach to shopping is influencing global luxury trends. This market also demands personalized and seamless experiences, both in their online and offline activity. Meanwhile, in their consumer preferences, they are highly concerned with sustainability, and are placing increased demands on … Continued

As shoppers return to brick-and-mortar stores, these stores are still facing a whirlpool of challenges – one of them being the change in consumer expectations. Today’s consumers tend to prefer tech-enabled, convenient, personalized, and socially distanced experiences that collectively set the stage for the rise of unmanned stores. The Changing Face of Retail The pandemic … Continued