Product support for
AXIS Q1921 Thermal Network Camera

Black camera on pole, pointing to the left. It has two-way audio support, allowing users to communicate with visitors and intruders.

Product end of support

We have replaced this product with: AXIS Q1941-E
For specifications of recommended replacement product, see the datasheet.
Hardware support and RMA service expired on 2017-06-30. For information about the support policy after discontinuation date, go to General support policy after discontinuation date. AXIS OS support expired on 2017-06-30. Self-help resources will not be maintained beyond this date. We strongly suggest that you replace your product. When the AXIS OS support period has expired no further updates will be released. Software for all devices can be found on the device software download page.
Please note that for products that no longer receive updates, i.e. the AXIS OS support date is passed, the software is no longer supported and may have known bugs and security vulnerabilities.