Security surveillance’s role in bank branch transformation

    Retail banking has been transformed over the past decade and the role of the bank branch is also evolving fast, revising and adapting for today’s needs. Things you’d never have seen in a branch ten years ago are becoming much more common, such as casual meeting spaces, digital hubs and cafés. While these innovations have been […]

      Building trust in banking through robust cybersecurity

      There’s a old Dutch proverb: ”Trust arrives on foot, but leaves on horseback”. Nowhere is this truer than in the world of banking. It’s an industry built on trust between a bank and its customers, who hand over their most valuable assets and expect them to be kept safe and secure. For many decades after […]

        Enhancing the bank customer experience with video analytics and audio

        What is the best way to stand out in a highly regulated market where largely the same product offerings are available to every consumer? And most important, how do you maintain customer loyalty in such a commoditized market? This is the challenge for the world’s retail banks. Many would argue that exceptional customer service is […]

          How can banks balance privacy with safety and security in branches?

          Safety and security have always been a priority in banks as a way of ensuring that both the people inside the building and the bank’s assets are protected from harm. However, with the increase of video surveillance to ensure safety and security, the privacy of workers and visitors to bank branches needs to be addressed. […]

            Enhancing the retail bank customer experience with audio

            In today’s ever-changing environment many businesses find themselves having to work increasingly hard to stay relevant and competitive. Unlike online businesses that focus on providing an intuitive and easy online experience, traditional businesses must focus on the brick and mortar experience. Financial institutions are not exempt from creating an improved or enhanced customer experience as […]