What is the best way to stand out in a highly regulated market where largely the same product offerings are available to every consumer? And most important, how do you maintain customer loyalty in such a commoditized market? This is the challenge for the world’s retail banks. Many would argue that exceptional customer service is … Continued
This post is a joint post between Stephen Joseph and Jason Nelson. Jason Nelson is the Chief Operating Officer at AiDANT Intelligent Technology Inc. Before joining AiDANT Intelligent Technology in 2021, Jason worked for over 20 years at a major financial institution in Toronto As we look to what is driving change in the financial … Continued
Retail banking has been transformed over the past decade and the role of the bank branch is also evolving fast, revising and adapting for today’s needs. Things you’d never have seen in a branch ten years ago are becoming much more common, such as casual meeting spaces, digital hubs and cafés. While these innovations have been … Continued
