What to look out for when evaluating a company’s tech support

    In our post, “Key characteristics of excellent technical support,” we discussed how having access to thorough and knowledgeable technical support services can have a big, positive impact on your business. Technical support is a vital part of good customer service and satisfaction, but how can you assess whether this will be available to you when […]

      Key characteristics of excellent technical support

      Great technical support is (or should be) a standard expectation when consumers call a company for assistance. But it’s not just a consumer issue. For partners, such as system integrators or value added resellers, not having support from their technology vendor can damage their business by causing project delays or a complete halt in service. […]

        How to maintain cybersecurity across all your devices

        Network administrators are under significant and increasing pressure to make sure their networks are designed and operated securely. So it is important that they have the right knowledge and tools to manage cybersecurity throughout the life cycle of the system. In this post, we will explore the cybersecurity best practices specific to managing their network […]

          To upgrade or not to upgrade?

          I recently installed a new boiler at home. After an undisclosed number of hours well spent, I got it integrated nicely with my increasingly smarter home. Several automation routines could now tell the boiler what temperature to use (hello home-automation communities!). Over the next couple of weeks all our guests had to listen how marvelously […]

            Aware but not prepared – companies struggle to build their cyber defenses

            Cyberattacks have been dominating recent news with attacks against diverse targets, from airlines and health providers to city councils and banks. However, it seems like many businesses are not keeping up with the cybercriminals. Along with our partner Genetec, we recently conducted a survey of 175 end users of video surveillance systems, to better understand […]

              Four ways you could be risking the cyber health of your network cameras

              Cybersecurity threats have continued to grow substantially over the past few years. Proactive prevention practices remain the best protection Like early detection of poor maintenance routines, which allows businesses to build in cybersecurity into their work routines. An important dimension here is maintaining IT systems and network cameras — as important as the deployment of […]