Looking to partner with a company? Choose one with high employee engagement

    Over the years, I’ve noticed the type of impact engaged and passionate technical support employees can have on business partnerships. And I’ve come to realize that, more often than not, the level of support one business receives from its partner plays a major role in the type of ongoing relationship they have. I believe there’s a simple reason this […]

      What type of technical support representative do you want to work with?

      Think about the last time you called a technical support line for help. What was the experience like? When the call ended, did you feel like the technical support representative answered your inquiry quickly and efficiently? This is the type of question call service managers (and their companies) also ponder. Recent Forrester research indicates that […]