Instructions for your region

Return Material Authorization (RMA) overview in three steps:

New to RMA? Please watch this short video describing what you should do if you have a defective unit.

For more information please consult the following link:

Axis Communications recommendations regarding online purchases

To ensure Axis Communications customers receive the best product, solutions and support, we highly recommend that Axis Communications products be purchased exclusively through resellers who are enrolled in the Axis Communications Channel Partner Program (CPP).

CPP members have been vetted by Axis Communications to ensure they can provide a high level of pre- and post-sales support in addition to integration and installation capabilities. Additionally, CPP members have access to tools, Training and Certification, Technical Support, Sales Support, RMA services, etc. These benefits provide a robust base for offering customers the best possible solution, experience, and support for Axis products.

A quantity of Axis Communications products sold online through websites and marketplaces are offered by resellers that are not CPP members. Axis Communications cannot ensure that products purchased through these companies are new or manufactured by Axis Communications. Consequently, these products may be altered, used, defective, counterfeit, non-current, or may not be designed for use in your country.

Axis Technical Services provides assistance in troubleshooting faulty units, however if Return Material Authorization (RMA) support is required, this will need to be handled by the sales channel from where the purchase was made, and ultimately by the originating distributor (which may be located overseas).*

If you are concerned that you are not dealing with a CPP member or would like us to help you get in touch with one, please contact us.


*Not applicable for customers in Canada and Mexico. Please contact Axis technical services via the helpdesk for further queries.