5-year warranty

Now you can take advantage of the Axis 5-year warranty service free of charge. Valid for purchases shipped from Axis to the original purchaser on or after 1 April 2020, the 5-year warranty means you'll enjoy years of trouble-free operation with your Axis device, and better control of your overall costs. At Axis, we stand behind our products and this increase from the previous 3-year warranty is a result of the trust and confidence we have in our production quality. Additionally, for defective products within warranty, we offer enhanced RMA (Return material authorization) support for a higher degree of guaranteed quality.

Taking care of you

Axis is committed to providing high-quality products, and with our excellent hardware warranty service, you can depend on first-class quality, reliability, and support from us all the way. Our warranty covers defects in design, workmanship, and material under normal use for 5 years from the date of shipment. Defective products under the warranty period will either be repaired or replaced at no cost. Furthermore, with AXIS Device Manager (ADM) it's easy to keep track of your device warranties so you can always be sure we've got you covered.

No surprises in the fine print

Axis 5-year warranty covers most of our product portfolio (see datasheet for exceptions). And, it's free with no action required from you. That means there's no administration, no emails, and no registration required. And, you don't need to worry about hidden costs – there are no unpleasant surprises hidden in the fine print – what we promise is exactly what you get.

Warranty and policies

  • Declaration & statement


    • AXIS 5 YEAR LIMITED HARDWARE WARRANTY - English (pdf) 228.3 KB English
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    • CLARIFYING INFORMATION ON THE APPLICABLE WARRANTY FOR ACCESSORIES AND SPARE PARTS (pdf) 134.4 KB English
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    • 3-Year Limited Product Warranty (pdf) 215.2 KB English
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    • 5-year warranty FAQ (pdf) 266.1 KB English
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Note
5-year warranty valid for purchases shipped from Axis to the original purchaser on or after 1 April 2020. 3-year warranty valid for purchases shipped from Axis to the original purchaser prior to 1 April 2020.

Related resources

  • What support can you expect from Axis, when a product is discontinued?
  • How is the warranty affected if I repaint my Axis product?