Product support for
AXIS Q1910-E Thermal Network Camera

IP Camera AXIS Q1910-E has multiple H.264 streams with individual palettes and thermal imaging for IP-Surveillance.

Product end of support

We have replaced this product with: AXIS Q1941-E PT Mount , AXIS Q1971-E

For specifications of recommended replacement product, see the datasheet.

Hardware support and RMA service expired on 2020-11-01. For information about the support policy after discontinuation date, go to General support policy after discontinuation date. AXIS OS support expired on 2020-11-01. For information about AXIS OS support, go to AXIS OS Portal.
After this date, see the product documentation and support pages for self-help resources. When the AXIS OS support period has expired no further updates will be released. Software for all devices can be found on the device software download page.

note

Please note that for products that no longer receive updates, i.e. the AXIS OS support date is passed, the software is no longer supported and may have known bugs and security vulnerabilities.

Device software

AXIS OS support has expired.

AXIS Q1910

Version 5.51.7.6 - PSS
Software licenses Integrity checksum PTZ drivers

Release notes

Integrity checksum
Checksums are used to ensure the integrity of a file after it has been downloaded from a server to a client device. SHA256: cbefad751fd300dc3d4e076810a664a4c57ff94ea7dc2907eaae28e9a331b66b

/ftp/pub/axis/software/MPQT/Q1910/5_51_7_6/Q1910_5_51_7_6.bin - Integrity checksum: cbefad751fd300dc3d4e076810a664a4c57ff94ea7dc2907eaae28e9a331b66b Download Download
PTZ drivers
for AXIS Q1910-E Thermal Network Camera

Version 5.50.4.3

Release notes Technical information Connection example Download

This is a list of models supported by this driver, the physical installation depends on the video encoder and the PTZ unit. Check what serial communication the video encoder and PTZ unit will support! Supported models:
Pelco DD5-C
Pelco Esprit ES30C/ES31C
Pelco LRD41C21
Pelco LRD41C22
Pelco Spectra III
Pelco Spectra IV
Pelco Spectra Mini
Other models may be supported but this has not been verified by Axis.

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Older versions of this software

Version 5.50.4.1

Release notes Technical information Connection example Download

Version 5.50.4

Release notes Technical information Connection example Download

Version 5.50.2

Release notes Technical information Connection example Download

Documentation

Datasheet
- AXIS Q1910/-E Thermal Network Cameras
  (pdf) 815.42 KB
  
  Download
Manuals
- AXIS Q19 Thermal Camera Series - Installation Guide
  (pdf) 4.71 MB
  
  Download
- AXIS Q19 Thermal Camera Series - User Manual
  (pdf) 3.24 MB
  
  Download
- Cable gland - Errata
  (pdf) 285.25 KB
  
  Download
- Conversion kit for AXIS Q1910/-E - Installation Guide
  (pdf) 1.17 MB
  
  Download
Declaration and statement
- AXIS Q1910 Thermal Network Camera - MTBF statement
  (pdf) 21.54 KB
  
  (Requires partner access) Download Download Download
- EOL Statement for AXIS Q1910/-E Thermal Network Cameras
  (pdf) 34.12 KB
  
  Download