Support, repair and replacement
Axis is proud to offer trouble-free ownership and greater protection of investments in video surveillance.
Axis Communications’ recommendations regarding online purchases
To ensure Axis Communications’ customers receive the best product, solutions and support, we highly recommend that Axis Communications’ products be purchased exclusively through resellers who are enrolled in the Axis Communications’ Channel Partner Program (CPP) or are AXIS Companion Specialists*.
CPP members and AXIS Companion Specialists* have been vetted by Axis Communications to ensure they can provide a high level of pre- and post-sales support in addition to integration and installation capabilities. Additionally, CPP members and AXIS Companion Specialists* have access to tools, Training and Certification, Technical Support, Sales Support, RMA services, etc. These benefits provide a robust base for offering customers the best possible solution, experience, and support for Axis products.
A quantity of Axis Communications products sold online through websites and marketplaces are offered by resellers that are not CPP members or AXIS Companion Specialists*. Axis Communications cannot ensure that products purchased through these companies are new or manufactured by Axis Communications. Consequently, these products may be altered, used, defective, counterfeit, non-current, or may not be designed for use in your country.
If you are concerned that you are not dealing with a CPP member or an AXIS Companion Specialist* or would like us to help you get in touch with one, please contact us.