Troubleshooting

Axis is committed to providing high-quality products and trouble-free ownership. We pride ourselves on the performance and stability of our cameras. Nevertheless, there may still be situations when things don’t work quite as expected. If so, these troubleshooting guides might help you solve the problem.

Troubleshooting Axis cameras

Troubleshoot your Axis network camera by using this step-by-step guide.

Image Quality

If you are experiencing poor image quality with your Axis Camera, this article will guide you through some settings that might help you solve the problem.

See guide

Pan and Tilt

Here we have gathered the most common steps for troubleshooting our Pan and Tilt devices.

Streaming

When experiencing issues with streaming, there are different measures to take. The most common ones are listed in this troubleshooting guide.

Network Connection

Unstable connection can be frustrating. This article can help you troubleshoot the problem.

Focus Issues

This article will guide you through some useful steps in troubleshooting your Axis network cameras.

See guide

Need more specific information? Take a look at our manuals, which all contain product specific troubleshooting guides.

Manuals

FAQ

Got some more qustions?

Read the FAQs

Submit a support case

If you have followed the troubleshooting guides related to your issue, and the problem still remains, then it is time to involve the Axis support team, by creating a support case.

Please make sure to include the following information, in the support case:

Server report (If possible)
Screenshot of the issue(If possible/applicable)
Recording of the issue(If possible/applicable)

Axis Online Helpdesk