Product support for
AXIS Q8721-E Dual PTZ Network Camera

AXIS Q8721-E Dual PTZ is an IP camera with high-quality thermal detection. The camera is viewed from its left angle.
Technical support

Product end of support

We have replaced this product with: AXIS Q8752-E Mk II
For specifications of recommended replacement product, see the datasheet.
Hardware support and RMA service expired on 2021-12-31. For information about the support policy after discontinuation date, go to General support policy after discontinuation date. AXIS OS support expired on 2021-12-31. For information about AXIS OS support, go to AXIS OS Portal.
After this date, see the product documentation and support pages for self-help resources. When the AXIS OS support period has expired no further updates will be released. Software for all devices can be found on the device software download page.
note
Please note that for products that no longer receive updates, i.e. the AXIS OS support date is passed, the software is no longer supported and may have known bugs and security vulnerabilities.

Device software

AXIS OS support has expired.

AXIS Q8721-E

  • Version 5.50.2.6 - PSS
    Software licenses Integrity checksum
    Release notes
    /ftp/pub/axis/software/MPQT/Q8721-E/5_50_2_6/Q8721-E_5_50_2_6.bin - Integrity checksum: e6dfb0349e24f2907397a395f2e345ce5262226a7f28b5f02e353dab3391cf93 Download

Documentation

  • Manuals

    • AXIS Q87-E Dual PTZ Network Camera Series - Installation Guide
       (pdf) 13 MB
      Download
    • AXIS Q87-E Power Supply 230 V AC/120 V AC - Installation Guide
       (pdf) 548.83 KB
      Download
    • PT IR Illuminatior Kit A - Installation Guide
       (pdf) 5.76 MB
      Download

  • Declaration and statement

    • AXIS Q8721-E Dual PTZ Network Camera - MTBF statement
       (pdf) 332.35 KB
      (Requires partner access) Download Download Download
    • Discontinuation Statement AXIS Q872% Power Supplies and connector kits
       (pdf) 81.14 KB
      Download
    • EOL Statement for AXIS Q8721-E and AXIS Q8722-E Network Cameras
       (pdf) 35.09 KB
      Download
    • EOL Statement for accessories to AXIS Q8721/22-E
       (pdf) 93.59 KB
      Download
    • EOL Statement for the spare parts of AXIS Q86 and AXIS Q87 Series
       (pdf) 43.17 KB
      Download

Technical specifications

Datasheet (pdf)
Variants: AXIS Q8721-E 35 mm 8.3 fps / AXIS Q8721-E 35 mm 30 fps / AXIS Q8721-E 60 mm 8.3 fps / AXIS Q8721-E 60 mm 30 fps
Camera
Image sensor CCD
Thermal sensitivity (NETD) -
Thermal sensor resolution 384x288
Video
Max video resolution 1920x1080
Max frames per second 25/30
Electronic image stabilization –
Thermal palettes –
Lens
Focal length 3.3 - 119 mm
Horizontal field of view 57.2 - 1.7 °
Vertical field of view -
Compression
Zipstream –
H.264 Baseline
Audio
Audio Support -
System Integration
Audio detection –
Active tampering –
Alarm inputs/outputs -
Serial connectors –
Video motion detection Yes
Network
PoE Class High PoE
Security
Signed OS –
General
Local storage (memory card slot) Yes
Operating temperature -20 to 75 °C
Outdoor Ready Yes
IP rating IP66
* Some technical specifications may vary depending on which hardware option you choose.

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