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ID FAQ116587

Why it's not possible to downgrade firmware on my new AXIS Q1798-LE?

AXIS has introduced a new hardware revision of the AXIS Q1798-LE in June 2022. The cameras with the new hardware have a new hardware ID (HWID). Units with a new HWID cannot be downgraded to firmware that is older than release 10.12.65 on active track and LTS 9.80.3.13. The reason is that older firmware does not support the new hardware revision. However, the upcoming LTS releases will add support for the new hardware as well.

 

Products with the old hardware, see old HWID, will still be able to downgrade to earlier releases than 10.12.65 / 9.80.3.13 firmware.

Overview of new and old HWID per camera model:

Product  Old HWID   New HWID
AXIS Q1798-LE     7AF   990
     

 

You can check the hardware ID of your camera in it's web interface under
System > Plain config > Properties - System section - Hardware ID.


This article applies to the following products: AXIS Q1798-LE