FAQ database


Select your product

(and/or)
Full text search

(leave blank and you get all FAQs)

How to use FAQ search
ID FAQ116555

Why is it not possible to downgrade firmware on my new AXIS Q6074/75 camera?

Support for new hardware has been added in available active track releases since 10.6.5 and LTS 9.80.3.4.

The products with the new hardware will have a new part number (ending with xxxxx-xxx-02) and a new HWID (HardwareID). These units can't be downgraded to a firmware that is older than the active track release 10.6.5 and LTS 9.80.3.4 since they do not have support for this new hardware. 

Products using the old hardware (part number that ends with xxxxx-xxx-01), see old HWID below, will still be able to downgrade to earlier releases of firmware from the active track and LTS.

Here is the list of affected products and the HWID for new and old units:

Product Old HWID (Part number ending with -01) New HWID (Part number ending with -02)
AXIS Q6074-E 50Hz  7D9.1 917.1
AXIS Q6074-E 60Hz 7D9.2 917.2
AXIS Q6074 50Hz 7DA.1 918.1
AXIS Q6074 60Hz 7DA.2 918.2
AXIS Q6075-E 50Hz 7B0 914.1
AXIS Q6075-E 60Hz 7B0 914.2
AXIS Q6075 50Hz 7B1 915.1
AXIS Q6075 60Hz 7B1 915.2
AXIS Q6075-SE 50Hz 7FA.1 916.1
AXIS Q6075-SE 60Hz                       7FA.2 916.2

 

You can check the "HardwareID" on your product in the server report and the part number on the bottom of your camera. 


This article applies to the following products: AXIS Q607x