What do I do when receiving the message 'AXIS Media Control component is not installed' on Windows Vista?
Check that your product is using the latest firmware version.
- Add the network camera to the trusted sites list in the Internet Explorer as follows:
Open Tools > Internet Options > Security > Trusted Sites.
Press the "Sites..." button
Add the camera's IP-address (wildcards can be used to add subnets).
- Save the settings and close Internet Explorer.
- Install the AXIS Media Control viewing component by running the .msi package: Download files.
- Note that MPEG-4, H.264 and AAC decoder (where applicable, i.e. see specifications of the particular product functionality) are not included in the .msi package mentioned above.
To install the decoders, right-click the Internet Explorer icon and select "Run as Administrator". Then access the Live View and MPEG-4 stream of the product to get these components installed.
This article applies to the following products: