The preferred application for taking a network trace to attach to a support case is Wireshark. If you don't have it installed on your PC it can be downloaded for free from Wireshark . Wireshark gives you the possibility to filter traffic both when recording and reviewing it. Both can be useful in different situations.
Additionally, when troubleshooting connectivity issues with Axis devices (firmware v. 5.x or later), the following Vapix commands can also be issued via a web browser:
- Generates a packet capture file taken from the device itself, for the specified amount of time in seconds. The capture is in standard *.pcap format, so it can be reviewed in Wireshark.
- Displays a list of currently open TCP/UDP connections/ports.
- Pings the specified IP address once and then reports the result.