Troubleshooting Axis cameras

Generate server report

If a problem occurs in your installation, and you are still able to access your camera, make sure to generate a server report. This will be of great value to the Axis support team in solving your case.

The server report contains information on things such as parameters, the network, and system files.

  1. Navigate to your camera's home page and click Setup.
  2. Expand the System Options in the menu on the left, click Support and then Logs & Reports.
  3. Click Download Server Report to automatically save the report as a compressed zip file on your computer. If you check-mark the Include snapshot from Live View box, an image from your camera will be included in the report.
Server report

Figure 9: Click the button to download the server report.

Write a support case