FAQ database
31 search results
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How do I unblock an AXIS device’s web interface after removing the device from an AXIS Device Manager Extend site where the setting 'Device interface blocking' is enabled?Removing a device from a site it will not automatically reset any settings on the device, which means that any device’s web interface that is
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Why is AXIS Device Manager Extend an extension to the existing AXIS Device Manager?The current AXIS Device Manager implementation has been around for some years now and with the intention to make the application less resource dependent and
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Will AXIS Device Manager Extend impact existing integrations, e.g. to my Video Management System?Any pre-existing integrations will not be affected by the deployment of AXIS Device Manager Extend. Device configurations will not be changed by AXIS Device Manager
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Why can’t I access my devices via AXIS Device Manager Extend that have Anonymous Viewer enabled?When enabling the anonymous viewer option in the Axis device, the anonymous viewer is the default user expected to access the device. AXIS Device Manager
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My network is behind a corporate firewall, will AXIS Device Manager Extend still work?AXIS Device Manager Extend directs all its outgoing connections used for remote management, warranty data, firmware images and device status information to be shown on
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Why doesn’t the AXIS Device Manager Extend site controller find my devices?1. Check discovery options are enabled on the devices. 2 Check the site controller can ping the camera network, and that ports 5353 and 1900 are
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Why can’t I reconnect to my removed AXIS Device Manager Extend Site?If you have selected to remove a site that has been claimed and added to your organisation previously, it is not possible to undelete it. The
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How can I tell if my device is being managed by AXIS Device Manager Extend?If you check what users are configured on the device (settings > system > users), and there is a user called “AXISDeviceMgmt” for AXIS Device
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Is it possible to manage all my AXIS Device Manager Extend site controllers' outgoing data?Each site controller has the possibility to be configured to connect via a local proxy to secure all outgoing data can be managed from one
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Is the AXIS Device Manager Extend service AXISREMOTEACCESSSERVICE.EXE malware?This is a module included in AXIS Device Manager Extend which supports the remote connection between client and remote site controllers. This service should be