FAQ database
31 search results
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What are the AXIS Device Management Service ACAP and Axis Device Diagnostics ACAP?The AXIS Device Management Service ACAP is an app installed on devices that are managed by a site controller. The app provides additional ADM Extend functionality
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How can I stop AXIS Device Manager Extend from broadcasting via Bonjour and SSDP to discover new AXIS devices on my network?AXIS Device Manager Extend uses Bonjour (port 5353) and SSDP (port 1900) protocols to discover devices on the network. If you would prefer to only discover
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What can I do about the AXIS Device Manager site controller being identified as a Trojan by my AntiVirus scanner?Axis has identified a minority of antivirus scanners (2/69) that may identify the site controller as a potential threat. Axis ensures the integrity of the
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How do I enable 2-step verification for AXIS Device Manager Extend login?To enable 2-step verification for any particular MyAxis account, in your browser, login to your MyAxis account and navigate to: Account settings > Security Settings,
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Why can’t I access my device’s web interface from my browser?If you see the “This device is managed by Axis Device manager Extend” message in your browser when navigating to your device’s web interface, it means
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Does AXIS Device Manager Extend support different types of user account?Currently AXIS Device Manager Extend supports two user types: ‘Admin’ and 'Viewer'. The account used to create an organisation automatically is assigned as an Admin role
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How many devices can AXIS Device Manager Extend manage?Factors such as available network bandwidth, number of devices per site controller and how many policies are applied to those devices all contribute to the
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Can you explain in more depth when and why internet access is required for AXIS Device Manager Extend?The computer running the AXIS Device Manager Extend client requires internet access when you provision a new site controller into your organization, i.e. when creating
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I’m having problems logging in to my AXIS Device Manager Extend client and/or connecting to a site controller, what can I do?Both the AXIS Device Manager Extend client and Site controller applications are expected to be able to connect to the AXIS Service Platform. This requirement involves
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Which devices can I manage with AXIS Device Manager Extend?Currently, you can manage Axis cameras running firmware versions 6.50 or later. Limited functionality is available for earlier firmware versions and other Axis devices (e.g.