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ID FAQ116589

Why is it not possible to downgrade the firmware on my new AXIS M31 series camera?

AXIS has introduced a new hardware revision of the AXIS M31 series in June 2022. 

The units with the new hardware have a new hardware ID ("HWID") and cannot be downgraded to a firmware version older than 10.11.85 of the active track (AXIS OS). The reason is that older firmware versions do not support the new hardware revision. However,  the LTS 9.80.3.13 and later releases will have support for the new hardware as well.

 

Products with the old hardware, see "Old HWID", will still be able to downgrade to earlier releases than 10.11.85 firmware version.

 

Overview of Old and New HWID per camera model:

Product

 Old HWID 

 New HWID

AXIS M3115-LVE

  7BB

  981

AXIS M3116-LVE

  7BC

  982

 

You can check the hardware ID of your camera in its web interface under

System > Plain config > Properties - System section - Hardware ID.


This article applies to the following products: AXIS M3115-LVE, AXIS M3116-LVE