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ID FAQ116511

Why is it not possible to downgrade firmware on my new AXIS P3245 camera?

Support for new hardware has been added in service release

The products with the new hardware have a new HWID (HardwareID) and these units can't be downgraded to a firmware that is older than the service release on active track since it does not have support for this new hardware. However these can be downgraded to release on LTS track and later.

Products using the old hardware, see old HWID, will still be able to downgrade to earlier releases than firmware.

Here is the list of affected products and the HWID for new and old units:


Product  Old HWID   New HWID
AXIS P3245-V   79E.1   90F.1
AXIS P3245-VE   79E.2   90F.2
AXIS P3245-LV   79F.1, 79F.3   910.1
AXIS P3245-LVE   79F.2, 79F.4   910.2


You can check the "HardwareID" on your product in the server report. 

This article applies to the following products: AXIS P3245-V, AXIS P3245-LV, AXIS P3245-VE, AXIS P3245-LVE