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ID FAQ116340

T8415 important information

Dear AXIS T8415 owner,

Axis Communications has determined that, in very rare cases in conjunction with product misuse, the battery in the AXIS T8415 Wireless Installation Tool may be short-circuited and pose a safety risk. Affected units were sold between April 2015 and June 2017.

Affected article numbers are:

  • 5506-231
  • 5506-551
  • 5506-881
  • 5506-237

This issue has been identified as a design defect that can be resolved by adding electrical safety device (fuse) inside the battery assembly.

Axis requests customers to return their T8415 battery assemblies (only the enclosed and warranty sealed battery) utilizing axis ordinary warranty procedure. This means you can have the battery assembly either repaired or replaced at no cost.

For all kind of questions please contact Axis support.

We are very sorry for any inconvenience caused.


This article applies to the following products: