Warranty implication when repainting

Warranty for repainting products, approved by Axis

Under the condition that the instructions below are pursued, repainting of products listed below is approved by Axis, and the product warranty is still valid even if the products is subject to disassembly and reassembly as described more fully herein. This exception of Axis’ product warranty sets out the limited conditions for the validity of the warranty, and any deviation from the repaint instructions described on this page will void Axis product warranty.

Conditions and instructions:

  • Any and all standard precautions should be taken to backup data that is business critical.
  • The procedure of repainting will not be supported by Axis technical support.
  • The purpose of disassembling and reassembling the product is repaint work only;
  • The disassembling and reassembling is carried out in a professional and careful manner and does not intervene with normal operation of the product.

 

In addition, the product performance may also deteriorate due to the repainting according to the following, non-exhaustive, list:

  • Paint adds weight to the product, therefore speed and acceleration may be affected.
  • Darker colors absorb more sunlight. The temperature specification of the product may be limited.
  • Increased friction in the joints of the product increases strain and may affect the lifetime expectancy.
  • Any paint used must be compatible and non-damaging to plastics and glass.
  • The Axis label with the product part number and serial number must be clear and legible at all times.
  • Repainting may only be done to the casing and/or stand of the product. Under no circumstances may bubbles and/or lenses be repainted.
  • Repainting may change the tolerances in the mechanics and obstruct the assembly of the product.

 

THIS EXCEPTION OF AXIS’ WARRANTY IMPLIES THAT THE WARRANTY MAY BE APPLICABLE EVEN IF CAMERAS HAVE BEEN DISASSEMBLED  AND REASSEMBLED DUE TO REPAINTING. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, AXIS WARRANTY WILL NOT APPLY IF ANY DEFECT IN DESIGN, WORKMANSHIP OR MATERIALS, IN AXIS’ SOLE DISCRETION, IS ATTRIBUTABLE TO THE DISASSEMBLY AND/OR REASSEMBLY OF THE CAMERAS OR THE REPAINTING ITSELF. SAVE THE EXCEPTION STATED HEREIN, AXIS WARRANTY SHALL REMAIN UNCHANGED AND UNAFFECTED IN EVERY OTHER ASPECT. IF AXIS WARRANTY IS APPLICABLE AND ENFORCED, AXIS RESERVES THE RIGHT TO RETURN TO THE END USER ANY REPAIRED OR REPLACEMENT UNITS IN ORIGINAL PAINTED STATE (MANUFACTURER STANDARD).

Detailed information about Axis’ warranty.
 

Warranty for repainting products, not approved by Axis

Repainting made on a product, which are not approved by Axis, will void Axis product warranty. Thus, Axis only warrants the Axis product in its original form. 

If repainting nevertheless is made, the following conditions and instructions are recommended:

  • Any and all standard precautions should be taken to backup data that is business critical.
  • The procedure of repainting will not be supported by Axis technical support. 
  • The purpose of disassembling and reassembling the product is to repaint only.
  • The disassembling and reassembling is carried out in a professional and careful manner and does not intervene with normal operation of the product.

 

In addition, the product performance may also deteriorate due to the repainting according to the following, non-exhaustive, list: 

  • Paint adds weight to the product, therefore speed and acceleration may be affected.
  • Darker colors absorb more sunlight. The temperature specification of the product may be limited.
  • Increased friction in the joints of the product increases strain and may affect the lifetime expectancy.
  • Any paint used must be compatible and non-damaging to plastics and glass.
  • The Axis label with the product part number and serial number must be clear and legible at all times.
  • Repainting may only be done to the casing and/or stand of the product. Under no circumstances may bubbles and/or lenses be repainted.
  • Repainting may change the tolerances in the mechanics and obstruct the assembly of the product.

Detailed information about Axis’ Product Warranty.