Always in the right rhythm with AXIS Camera Station and musical equipment retailer Thomann
The largest retailer of musical instruments relies on Axis network cameras in its warehouse, its outdoor area and its showrooms
“As a family business, it is important to us to continue delivering a high level of quality and professionalism. This includes a professional security system. In addition to security, we are also optimizing our customer service. Many of our customers travel from far and wide and spend the whole day at the store. Thanks to the cameras, our sales staff can see when a customer needs help and when they want to test microphones or listen to speakers. We look forward to further application possibilities with the cameras.” Stefan Thomann, Head of IT at Thomann GmbH.
Thomann GmbH, a family-owned company, is Europe’s largest retailer of musical instruments, selling its products to over 6 million customers. As a professional, the company aims to provide top-notch advice and customer service to its customers, whether their instruments are for solo artists, bands, DJs or orchestras. Sales take place online and in a 6,000 m² store in the Bavarian town of Treppendorf. Thanks to the company’s huge success, the showrooms have been expanded continuously over the past 60 years. Individual theme worlds have been created, which often have “blind spots”. Cameras provide valuable images here. Another field of application is the extensive warehouse, which contains about 80,000 products at 18,000 pallet storage locations.
A professional video security system is needed to monitor and ensure the security of both the warehouse and the showrooms. In the showrooms, the cameras enable the staff to see where in the vast area the customers are located so they can go to them and provide service and advice. In the warehouse and the packing area, the cameras serve as extra eyes to help monitor logistics processes. In addition, there are cameras in the outdoor areas to secure the accesses to the building. For its video management software, Thomann uses AXIS Camera Station, which combines with the cameras to form a perfect fit.
Currently, more than 120 cameras are in use, managed by AXIS Camera Station software. This makes the search for the relevant video images quick and uncomplicated in the event of an incident. New camera setup is simple, and done with just a few clicks. With a growing company like Thomann, this guarantees further scalability. The security cameras are located indoors in the warehouse and the showrooms, as well as in outdoor areas. The addition of more cameras is being planned to ensure security and further optimize service.