Now let's take a look at the software! Axis regularly releases new product software – known as firmware, on axis.com. As a troubleshooting measure, make sure that your cameras have the latest firmware – performing an upgrade could solve your problem!
AXIS Media Control is an ActiveX® plugin for Microsoft® Internet Explorer® that gets installed automatically the first time you access the live view of an Axis camera. The plug-in supports streaming video as well as advanced controls, depending on the camera model.
If needed, the latest version of AXIS Media Control can be downloaded and installed manually from axis.com.