How do I report a broken or faulty product?
First, please have a look at our FAQ database to see if there is already a solution to the problem you have.
Otherwise please register a support request using our Axis Online helpdesk as described below:
- Click on I want to submit my support questions
- Use the drop lists and select:
- Product Category
- Product serial number*
- Problem area
- Enter a problem summary
- Enter a detailed description of the problem and if possible include the following:
- Date of purchase (in case of product return)
- Current firmware version of unit
- If possible attach a copy server report from the unit and example images in case of image problems.
- Click on Submit Question
Your request will be investigated by the Axis Support team and we will respond as soon as possible.
More information: warranty and handling of defective products
* If you report more than one unit, add other serial numbers to the problem description
This article applies to the following products: