Axis Communications announces new 5-year warranty for its devices

Press release
October 6, 2020
New Axis warranty promises customers world-class quality, reliability and support at no extra cost.

Founded with quality as a hallmark of its brand, Axis Communications makes a significant commitment to its customers by announcing a new 5-year warranty. This increase from the previous 3-year warranty is a result of the company’s continued dedication to providing high-quality products and cost-efficient, trouble-free ownership.

Axis has long offered an excellent hardware warranty service covering defects in design, workmanship, and material under normal use for 3 years from the date of purchase depending on the product, with the option to extend to 5 years for an added fee. Now, unlike prior 5-year warranties, customers automatically benefit from a 5-year Axis warranty service at the start--free of charge, no actions required.

Retroactive start date and extended grace period

The new Axis 5-year warranty is valid for purchases shipped from Axis to the original purchaser on or after April 1, 2020. Additionally, Axis has increased its grace period to account for shipping and installation. Previously a warranty’s start date went into effect 3 months from the date a product was shipped from distribution. The new warranty goes into effect 6 months after the distribution date--allowing customers to take full advantage of this exceptional product coverage.

Simplified warranty verification

Axis has also simplified warranty verification through the use of its latest version of the AXIS Device Manager tool, available later this month. AXIS Device Manager is an on-premise tool used to manage installation and configuration of Axis devices at single or multiple sites including operational tasks, backups, firmware upgrades, and cybersecurity controls. Previously customers were required to go online to to register and check warranties. Now via AXIS Device Manager, customers can easily identify all Axis devices on their network, view related warranties and manage their devices--thereby conducting everything from within AXIS Device Manager as their go-to tool for managing edge devices.

We’re happy to support our dedicated customers by providing a 5-year warranty for the majority of our products--and we’re proud to stand behind our quality,” said, Scott Dunn, Senior Director of Systems & Solutions, Axis Communications, Inc. “The 5-year warranty is our guarantee to customers, and it’s a testament to the superior design, materials, components and testing that go into each of our products.  Given the critical role our products play in our customers’ security, safety and operational objectives, we understand that trust and performance are essential.”

Key features of the new Axis warranty include:

  • 5-year product warranty period
  • Trouble-free ownership
  • Better control of overall costs
  • Enhanced RMA support
  • First-class quality and support

Broad product portfolio with exceptional global service

Axis offers the market’s broadest product portfolio of network cameras, video encoders, access control, audio solutions, software and accessories. Axis is committed to providing high-quality products and exceptional global technical support service--with simple online tools and access to engineers around the world--to address troubleshooting and questions about the installation and use of our products.

The 5-year Axis warranty covers most Axis products, it’s free of charge and there’s no action required. More information about warranty coverage details for each product can be found on the respective products’ datasheet

Learn more about our new 5-year product warranty
Peace of mind with Axis warranty
Chris Shanelaris, Public Relations Manager at Axis Communications US
For further information, please contact: Chris Shanelaris, Public Relations Manager, Americas, Axis Communications
Phone: 978-614-3023

About Axis Communications

Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, intercom and audio systems. Axis has more than 3,8​00 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions. Axis was founded in 1984 and has its headquarters in Lund, Sweden. For more information about Axis, please visit our website