When you report a problem to Axis online helpdesk, please add the server report, log file and/or screenshots as additional information to the problem description.
The server report contains important information about the server and its software, as well as a list of the current settings. Server reports are available in most products. They are found in the administrator section of the product's Web interface and under 'Help' for software applications.
The log file records events in the unit and can be a useful diagnostic tool when troubleshooting.
Screenshots give valuable information of what is displayed on a screen. To make a copy of the active window on your screen, press ALT+PRINT SCREEN. Then paste the image into a document such as Paint or Wordpad.
For additional information, refer to the "Troubleshooting" section of your product's user documentation on how to find these files.
NOTE: Do not attach files larger than 100MB when reporting a problem. If you need to upload larger items, please split them into two or more files before uploading.