Troubleshooting Axis cameras

Update software/firmware

Now let's take a look at the software! Axis regularly releases new product software – known as firmware, on As a troubleshooting measure, make sure that your cameras have the latest firmware – performing an upgrade could solve your problem!

On you can find the latest firmware for your camera and detailed instructions on various ways to perform the upgrade.

AXIS Media Control is an ActiveX® plugin for Microsoft® Internet Explorer® that gets installed automatically the first time you access the live view of an Axis camera. The plug-in supports streaming video as well as advanced controls, depending on the camera model.

If needed, the latest version of AXIS Media Control can be downloaded and installed manually from

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