Troubleshooting Axis cameras

Write a support case

If you have tried all the measures you can think of, and the problem still remains, then it’s time to involve the Axis support team, by creating a support case. 

Figure 10: Create your support case at the online helpdesk.

The more relevant information you can provide, the easier it will be to solve the problem. In some situations, a screenshot can be very useful when attempting to understand your situation.

  1. You will need a MyAxis account to reach the Axis Online Helpdesk. You can register a MyAxis account free of charge.
  2. Click the New question tab and then click I want to submit my support question.

Remember to attach the server report - it provides valuable information to our support engineers, who will assist you in finding a solution.