What information is required when contacting Axis support
about the compatibility of a third party device in AXIS Camera Station?
AXIS Camera Station Device Compatibility Tool should always be used to verify compatibility of a third party device with AXIS Camera Station.
If you want to contact Axis support regarding the compatibility of a specific third party device please do following:
- Install Wireshark on the computer where the tests are run.
- Rerun the tests with AXIS Camera Station Device Compatibility Tool.
The tool will collect detailed information needed for troubleshooting including a Wireshare trace.
NOTE! No need to generate an extra trace through Wireshare.
Provide the following information when submitting a support question at Axis Online Helpdesk:
- The compatibility test report, if available.
Please attach the complete *.zip archive when submitting the support question.
By default, the archive is located at "C:\Users\xxx\Documents\CompatibilityResult.zip".
- If the tests cannot finish successfully and the full compatibility test report is not available, please locate this log file:
and attach it when submitting the support question.