Ease of use brings value from video surveillance
Any technology is only as valuable as the end user’s skills and ability in operating it. Many of us see this in our use of business software applications, or in using only a small part of the functionality in our mobile phones. Indeed, the accepted Technology Acceptance Model shows that alongside the perceived usefulness of a technology, ease of use is critical to how much value will be derived from it. Watch this video for a good overview.
This is as true of video surveillance as any other technology: a solution which isn’t intuitive and easy to use and manage won’t deliver maximum value. And when quality of video surveillance has improved enormously in recent years, and the addition of other network technologies and analytics have enhanced coverage and insight, these innovations will mean little if the operator cannot make full use of them. This is particularly true of smaller organizations – whether in retail, hospitality, education or manufacturing – which are far less likely to have people specifically employed to use and manage the video surveillance solution.
An intuitive user interface is therefore essential in allowing non-specialist employees to set up and operate cameras and deliver the associated security and operational benefits. Key aspects that should be considered include:
- Automatic camera discovery and setup wizards so that systems are live as quickly as possible
- The ability to view live and recorded video simultaneously
- Tabs that enable instant recall of views of interest
- On-screen controls for common and useful camera features
- An ‘always on’ timeline for easier investigation after any incidents
- Simple export of video footage to relevant authorities
In many smaller organizations, the video surveillance operator isn’t dedicated to the task full-time. In such cases, email notifications with an attached image can alert the operator, who can then use a mobile viewing app to access live surveillance. In doing so, system users are free from static camera management stations, allowing them to monitor video surveillance while engaged in other work.
With today’s intuitive management tools, the benefits of video surveillance in safety and security are more accessible than they have ever been, to a broader range of businesses. Read more about the top considerations when specifying a video surveillance solution here and about Axis´easy-to-use solutions here.