Why the best technical support treats you like a person and not a number

    At one time, it wasn’t unusual for companies to place more value on meeting customer service metrics—such as time on call, first call resolution, adherence to schedule, abandon rates and average speed of answer—than the type of experience customers had when speaking with support specialists. However, those days are quickly vanishing if they haven’t already. […]

      Reducing the costs of video surveillance

      It’s an obvious thing to say, but there isn’t a business anywhere which doesn’t have an interest in reducing costs wherever possible, without negatively impacting performance. When it comes to security, of course, any efforts to control costs must be balanced finely against the potential effect on the organisation’s exposure to risk. Video surveillance – […]

        Why you should work with a company that has well-rounded technical support

        FAQ pages, online instructional guides, phone support, videos, live chat and call support. What kind of technical support do your partners offer? If they provide some (or even all) of these choices, they’re on the right track to offering well-rounded technical service. However, many are likely not at that point just yet. These support tools […]