Key characteristics of excellent technical support

    Great technical support is (or should be) a standard expectation when consumers call a company for assistance. But it’s not just a consumer issue. For partners, such as system integrators or value added resellers, not having support from their technology vendor can damage their business by causing project delays or a complete halt in service. […]

      How to maintain cybersecurity across all your devices

      Network administrators are under significant and increasing pressure to make sure their networks are designed and operated securely. So it is important that they have the right knowledge and tools to manage cybersecurity throughout the life cycle of the system. In this post, we will explore the cybersecurity best practices specific to managing their network […]

        4 signs you’re partnering with the right company

        Are you fully engaged with your customers? According to Gallup, which has conducted thousands of interviews over the years with B2B companies, only 13 percent of customers are fully engaged in their business relationships. This is a revealing and somewhat alarming statistic considering engagement level is a true indicator of how well companies work together. […]

          Quality: more than meets the eye

          Why do people install surveillance cameras? It sounds like a silly question, but it’s not uncommon that the discussion deviates from the desired end-result and circles more around image resolution and other technical specifications. In the end the purpose of surveillance cameras is to ensure that the images can be used in a constructive way, […]

            Why the best technical support treats you like a person and not a number

            At one time, it wasn’t unusual for companies to place more value on meeting customer service metrics—such as time on call, first call resolution, adherence to schedule, abandon rates and average speed of answer—than the type of experience customers had when speaking with support specialists. However, those days are quickly vanishing if they haven’t already. […]

              Reducing the costs of video surveillance

              It’s an obvious thing to say, but there isn’t a business anywhere which doesn’t have an interest in reducing costs wherever possible, without negatively impacting performance. When it comes to security, of course, any efforts to control costs must be balanced finely against the potential effect on the organisation’s exposure to risk. Video surveillance – […]