3 technical support statistics that will change how you do business

    You shouldn’t dread calling technical support. It should be a pleasant experience that’s relatively fast and painless. Unfortunately, that’s not always the case for many professionals. Here, I’ll look closely at a few telling statistics that show how and why people want to work with companies that provide world-class service. Furthermore, I’ll evaluate why taking […]

      How to maintain cybersecurity across all your devices

      Network administrators are under significant and increasing pressure to make sure their networks are designed and operated securely. So it is important that they have the right knowledge and tools to manage cybersecurity throughout the life cycle of the system. In this post, we will explore the cybersecurity best practices specific to managing their network […]

        Looking to partner with a company? Choose one with high employee engagement

        Over the years, I’ve noticed the type of impact engaged and passionate technical support employees can have on business partnerships. And I’ve come to realize that, more often than not, the level of support one business receives from its partner plays a major role in the type of ongoing relationship they have. I believe there’s a simple reason this […]

          4 signs you’re partnering with the right company

          Are you fully engaged with your customers? According to Gallup, which has conducted thousands of interviews over the years with B2B companies, only 13 percent of customers are fully engaged in their business relationships. This is a revealing and somewhat alarming statistic considering engagement level is a true indicator of how well companies work together. […]

            Rethinking technical support: Why some companies focus on offering great tech services

            People always (or at least should) expect great technical support when they call a company for assistance. Unfortunately, some businesses – despite years of customers yearning for it – still fail to provide consumers with high quality service. Take, for example, a recent Aspect Consumer survey of 1,000 Americans between the ages of 18-65. The […]

              What type of technical support representative do you want to work with?

              Think about the last time you called a technical support line for help. What was the experience like? When the call ended, did you feel like the technical support representative answered your inquiry quickly and efficiently? This is the type of question call service managers (and their companies) also ponder. Recent Forrester research indicates that […]