What to look out for when evaluating a company’s tech support

    In our post, “Key characteristics of excellent technical support,” we discussed how having access to thorough and knowledgeable technical support services can have a big, positive impact on your business. Technical support is a vital part of good customer service and satisfaction, but how can you assess whether this will be available to you when […]

      Key characteristics of excellent technical support

      Great technical support is (or should be) a standard expectation when consumers call a company for assistance. But it’s not just a consumer issue. For partners, such as system integrators or value added resellers, not having support from their technology vendor can damage their business by causing project delays or a complete halt in service. […]

        How to maintain cybersecurity across all your devices

        Network administrators are under significant and increasing pressure to make sure their networks are designed and operated securely. So it is important that they have the right knowledge and tools to manage cybersecurity throughout the life cycle of the system. In this post, we will explore the cybersecurity best practices specific to managing their network […]

          Looking to partner with a company? Choose one with high employee engagement

          Over the years, I’ve noticed the type of impact engaged and passionate technical support employees can have on business partnerships. And I’ve come to realize that, more often than not, the level of support one business receives from its partner plays a major role in the type of ongoing relationship they have. I believe there’s a simple reason this […]

            4 signs you’re partnering with the right company

            Are you fully engaged with your customers? According to Gallup, which has conducted thousands of interviews over the years with B2B companies, only 13 percent of customers are fully engaged in their business relationships. This is a revealing and somewhat alarming statistic considering engagement level is a true indicator of how well companies work together. […]

              Quality: more than meets the eye

              Why do people install surveillance cameras? It sounds like a silly question, but it’s not uncommon that the discussion deviates from the desired end-result and circles more around image resolution and other technical specifications. In the end the purpose of surveillance cameras is to ensure that the images can be used in a constructive way, […]