Quality: more than meets the eye

    Why do people install surveillance cameras? It sounds like a silly question, but it’s not uncommon that the discussion deviates from the desired end-result and circles more around image resolution and other technical specifications. In the end the purpose of surveillance cameras is to ensure that the images can be used in a constructive way, […]

      How to maintain cybersecurity across all your devices

      Network administrators are under significant and increasing pressure to make sure their networks are designed and operated securely. So it is important that they have the right knowledge and tools to manage cybersecurity throughout the life cycle of the system. In this post, we will explore the cybersecurity best practices specific to managing their network […]

        Looking to partner with a company? Choose one with high employee engagement

        Over the years, I’ve noticed the type of impact engaged and passionate technical support employees can have on business partnerships. And I’ve come to realize that, more often than not, the level of support one business receives from its partner plays a major role in the type of ongoing relationship they have. I believe there’s a simple reason this […]

          4 signs you’re partnering with the right company

          Are you fully engaged with your customers? According to Gallup, which has conducted thousands of interviews over the years with B2B companies, only 13 percent of customers are fully engaged in their business relationships. This is a revealing and somewhat alarming statistic considering engagement level is a true indicator of how well companies work together. […]

            3 technical support statistics that will change how you do business

            You shouldn’t dread calling technical support. It should be a pleasant experience that’s relatively fast and painless. Unfortunately, that’s not always the case for many professionals. Here, I’ll look closely at a few telling statistics that show how and why people want to work with companies that provide world-class service. Furthermore, I’ll evaluate why taking […]

              Why the best technical support treats you like a person and not a number

              At one time, it wasn’t unusual for companies to place more value on meeting customer service metrics—such as time on call, first call resolution, adherence to schedule, abandon rates and average speed of answer—than the type of experience customers had when speaking with support specialists. However, those days are quickly vanishing if they haven’t already. […]