What to look out for when evaluating a company’s tech support

    In our post, “Key characteristics of excellent technical support,” we discussed how having access to thorough and knowledgeable technical support services can have a big, positive impact on your business. Technical support is a vital part of good customer service and satisfaction, but how can you assess whether this will be available to you when […]

      Key characteristics of excellent technical support

      Great technical support is (or should be) a standard expectation when consumers call a company for assistance. But it’s not just a consumer issue. For partners, such as system integrators or value added resellers, not having support from their technology vendor can damage their business by causing project delays or a complete halt in service. […]

        4 signs you’re partnering with the right company

        Are you fully engaged with your customers? According to Gallup, which has conducted thousands of interviews over the years with B2B companies, only 13 percent of customers are fully engaged in their business relationships. This is a revealing and somewhat alarming statistic considering engagement level is a true indicator of how well companies work together. […]

          Why you should work with a company that has well-rounded technical support

          FAQ pages, online instructional guides, phone support, videos, live chat and call support. What kind of technical support do your partners offer? If they provide some (or even all) of these choices, they’re on the right track to offering well-rounded technical service. However, many are likely not at that point just yet. These support tools […]