Looking to partner with a company? Choose one with high employee engagement

    Over the years, I’ve noticed the type of impact engaged and passionate technical support employees can have on business partnerships. And I’ve come to realize that, more often than not, the level of support one business receives from its partner plays a major role in the type of ongoing relationship they have. I believe there’s a simple reason this […]

      3 technical support statistics that will change how you do business

      You shouldn’t dread calling technical support. It should be a pleasant experience that’s relatively fast and painless. Unfortunately, that’s not always the case for many professionals. Here, I’ll look closely at a few telling statistics that show how and why people want to work with companies that provide world-class service. Furthermore, I’ll evaluate why taking […]