4 signs you’re partnering with the right company

    Are you fully engaged with your customers? According to Gallup, which has conducted thousands of interviews over the years with B2B companies, only 13 percent of customers are fully engaged in their business relationships. This is a revealing and somewhat alarming statistic considering engagement level is a true indicator of how well companies work together. […]

      Rethinking technical support: Why some companies focus on offering great tech services

      People always (or at least should) expect great technical support when they call a company for assistance. Unfortunately, some businesses – despite years of customers yearning for it – still fail to provide consumers with high quality service. Take, for example, a recent Aspect Consumer survey of 1,000 Americans between the ages of 18-65. The […]

        What type of technical support representative do you want to work with?

        Think about the last time you called a technical support line for help. What was the experience like? When the call ended, did you feel like the technical support representative answered your inquiry quickly and efficiently? This is the type of question call service managers (and their companies) also ponder. Recent Forrester research indicates that […]