Laying the foundation for a successful Small Business Saturday®

    With Small Business Saturday® just around the corner, what is your retail business doing to get ready for one of your busiest times of the year?  Your checklist probably includes arranging inventory, scheduling additional staff, finalizing promotional plans and preparing for the anticipated rush of eager customers to come through your doors. But what else […]

      What’s New in Network Audio?

      Growth in the capabilities of network audio technology has the potential to revolutionize the way in which audio is used in many different situations, from customer experience to security. In this post, we look at some of the hot topics in networked audio. Improved customer experience In the increasingly competitive retail space, merchants are looking […]

        Levelling the retail analytics playing field

        Data. Increasingly at the heart of every business, the ability to collect, analyze and derive actionable insights from multiple sources if data in real-time can be the difference between winning a customer or seeing them captured by the competition. And one sector where the use of data can be to the difference between success and […]

          The high street surveillance revolution – a journey towards intelligence

          There is a great competitive force at work against high street retailers, one that continues to tempt customers into spending their hard-earned cash elsewhere. This is of course online shopping, with online sales rising 17 per cent following a decline in high street footfall in 2016[1]. The proliferation of smart devices has further fuelled the […]

            Queue management, and its impact on customer preference (and profitability)

            Nobody enjoys a queue. At best, we regard them as a necessary evil. At worst, they can be the difference between a sale and an abandoned shopping basket (with customer dissatisfaction guaranteed). In addition to my obvious professional interest, studying how retailers manage the queues in their stores has become something of a personal obsession! […]

              Increasing retail profitability through intelligent loss prevention strategies

              With increased competition from omni-channel and online outlets leading to tightening retailer margins, I have seen a growing pressure on the high-street to combat theft, reduce shrinkage and grow in-store revenues. Shrinkage in retail now amounts to $123.4bn globally – 1.23 per cent of total sales; of which the leading cause is attributed to employee […]